Effective Date: 01 Jan 2026

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At TelecomTest Solutions Pty Ltd ("TelecomTest Solutions", "TTS", "we", "our", or "us"), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store and protect your information when you interact with our website, products and services.

This policy is intended to comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

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Information We Collect

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We may collect personal information including:

• Full name

• Company name

• Job title

• Business email address

• Phone number

• Business address

• Product and service enquiries

• Technical support requests

• RMA (Return Material Authorisation) information

• Purchase and quotation history

• Communications with our team

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When you visit our website, we may automatically collect:

• IP address

• Browser type

• Device information

• Operating system

• Pages viewed

• Website usage information

• Cookies and analytics data

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How We Collect Information

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We collect information when you:

• Submit an enquiry through our website

• Contact us by phone or email

• Request a quotation

• Register interest in products

• Request a product demonstration

• Submit a support or RMA request

• Purchase products or services

• Subscribe to marketing communications

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How We Use Your Information

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Your information may be used to:

• Respond to enquiries

• Provide quotations

• Process product orders

• Deliver products and services

• Provide technical support

• Process warranty and repair requests

• Improve our website and services

• Send product updates and industry news

• Invite you to events, webinars or demonstrations

• Comply with legal obligations

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Marketing Communications

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Where permitted by law, we may send you information about:

• New products

• Product updates

• Technical resources

• Industry events

• Promotions

• Company news

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You can unsubscribe from marketing emails at any time by using the unsubscribe link or contacting us directly.

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Cookies

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Our website uses cookies and similar technologies to improve your browsing experience, analyse website traffic and enhance website functionality.

You may disable cookies through your browser settings; however, some website features may not function correctly.

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Disclosure of Personal Information

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We do not sell your personal information.

We may disclose your information to trusted third parties including:

• Product manufacturers for warranty or technical support

• Courier and logistics providers

• Payment providers

• IT service providers

• Professional advisers

• Government authorities where required by law

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Data Security

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We take reasonable steps to protect your information from:

• Unauthorised access

• Loss

• Misuse

• Alteration

• Disclosure

While we implement appropriate security measures, no electronic transmission or storage system is completely secure.

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Access and Correction

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You may request access to the personal information we hold about you or ask us to correct inaccurate or incomplete information.

To make a request, please contact us using the details below.

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Third-Party Websites

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Our website may contain links to external websites. We are not responsible for the privacy practices or content of those websites.

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Contact Us

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If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

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TelecomTest Solutions Pty Ltd

Suite 1, 441 South Road
Bentleigh VIC 3204
Australia

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Phone: 1300 468 469

Email: info@telecomtest.com.au

Website: https://telecomtest.com.au